Refund & Cancellation Policy

Effective Date: March 18, 2026

At Brandi Jones Digital, I value clear communication and a smooth working experience for both of us. This policy outlines how refunds, cancellations, and rescheduling are handled.

Deposits & Payments

• All projects require a deposit to secure your spot.

• Deposits are non-refundable.

Once work has started, time, planning, and resources have already been committed to your project.

Refund Policy

Due to the nature of digital services:

• All completed work is non-refundable.

• Payments made toward services, strategy, or creative work are non-refundable once delivered.

If there is ever a concern, I encourage you to reach out so we can find a solution.

Project Cancellations

If you choose to cancel a project:

• Any payments made up to that point are non-refundable

• Any work already completed will be delivered

If a project is paused or abandoned by the client for more than 30 days without communication, it may be considered inactive and closed without a refund.

Rescheduling (Calls & Meetings)

If you need to reschedule a call:

• Please provide at least 24 hours notice

• Missed calls or late cancellations may require rebooking

I understand things come up—just communicate when you can.

Ongoing Services

For monthly or ongoing services:

• Cancellation requires written notice before the next billing cycle

• Services will continue through the current paid period

No partial refunds are provided for unused time within a billing cycle.

Client Responsibility

To keep projects running smoothly, clients are expected to:

• Provide content, feedback, and approvals in a timely manner

• Communicate clearly throughout the project

Delays in communication may impact timelines and delivery.

Policy Updates

This policy may be updated at any time. Any changes will be reflected on this page with an updated effective date.

Contact

If you have questions about this policy, please reach out:

Email: brandijonesdigital@gmail.com